By Hugh Croxford
"This new ebook on retail banking is either readable and leading edge. Its research is strangely obtainable in its kind, and the book's conclusions and predictions should be rightly idea scary. the client is gaining genuine strength and this new book's insights at the significance of management, the necessity to unharness creativity and to make a bank's IT and other people source interact extra successfully for buyer delight are very important tips to the form of destiny aggressive differentiation."
--Sir Mervyn Pedelty, lately retired leader govt, The Co-operative financial institution plc, smile, CIS and Co-operative monetary Services
"A stimulating learn. A readable and full of life booklet that's consistently informative, occasionally arguable and constantly hard. The authors do not count on readers to believe all of it, however the readers will unquestionably achieve a few clean insights and views at the a number of matters dealing with administration in a speedily altering industry."
--Chris Lendrum CBE, lately retired vp, Barclays Bank
"This e-book is obvious adequate for the layman and thorough adequate for any banker to procure a great feel of the choices for profitable concepts for his or her retail companies. The demanding situations of know-how advent, expense of creation and scope of carrier are using banks into responses more and more just like different sectors. those forces were obvious for a few years yet are so obtrusive now they could not be neglected. This e-book offers a very good consultant to mapping that future."
--Joseph DeFeo, CEO, CLS Bank.
"This is an invaluable consultant to retail banking that offers a thought-provoking view at the state-of-the-art (of larger Retail Banking). truly retail banking can get well, and needs to! To scouse borrow an analogy from the belief, there's a sea switch occurring - shoppers are taking a look increasingly more for higher simplicity and price, and such a lot of banks are nonetheless making such heavy climate of it. This e-book does an outstanding activity of charting the present developments."
-- Lindsay Sinclair, CEO, ING Direct UK.
"A whistle-stop travel of all facets of retail banking. it is a very readable and insightful actual global mixture of conception, method, strategies and perform. they've got even controlled to make banking sound fascinating. yet as a rule they've been capable of minimize throughout the complexity to remind us all that luck in retail banking is not only approximately finance and potency - it's approximately consumers and employees, who're all too frequently forgotten about."
--Craig Shannon, government Director - advertising, Co-operative monetary Services.
"The authors stay as much as their promise of offering managers and scholars with a transparent exposition of the retail banking quarter and the way banks can confront the demanding destiny they face. This publication is a pragmatic guide with plenty of precious recommendation. i used to be searching for new insights during this publication - and that i came across them!"
--Professor Adrian Payne, Professor of companies advertising and marketing, Director, Centre for companies administration, Cranfield tuition of Management.
"A key determinant of any organisation's good fortune can be an superior knowing of 'value' as outlined via buyers, staff, shareholders and different stakeholders. worth can suggest various things to those diversified teams, and this e-book has set itself the target of selecting the techniques that would increase the worth proposition for all of those events. It achieves this objective."
--Professor Steve Worthington, college of industrial and Economics, Monash University.
"An relaxing and helpful learn. It presents an excellent standpoint at the function of IT and the way IT providers and pros have to give a contribution to destiny advancements in retail banking technique and implementation. It is helping supply suggestions for the numerous demanding situations forward for either suppl
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"This new ebook on retail banking is either readable and cutting edge. Its research is surprisingly available in its variety, and the book's conclusions and predictions might be rightly idea scary. the client is gaining actual energy and this new book's insights at the significance of management, the necessity to unharness creativity and to make a bank's IT and other people source interact extra successfully for client delight are very important tips that could the form of destiny aggressive differentiation.
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Additional resources for The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking
Example text
It varies from bank to bank, primarily due to the riskiness of the bank’s loans and the regulator’s view of the bank and its business. The amount is set as percentages of the various types of loan that the bank makes. A secured loan, such as a mortgage, is judged to be less risky than a personal unsecured loan because, in the extreme, the bank can sell the property and recover the loan amount. An unsecured loan, such as an outstanding balance on a credit card, is judged to be more risky. A loan to another bank is deemed to be of little risk.
Institutional investors, pension funds in particular, hold a large proportion of bank equity. Savings in unit trusts, and most equity securities funds, will have a proportion of their value invested in financial services equity. In large measure, bank investors are directly or indirectly the same people who are bank customers. In fact, most of us, the public, are involved up to our eyeballs in banking – as depositors, borrowers and proxy investors. 3 INTEREST SPREAD AND INTEREST MARGIN If the bank pays a depositor 4 % on a £1000 deposit, and a borrower pays the bank 7 % on a personal loan of £1000, the spread is 3 %.
This is set internationally, not on a country-by-country basis – the rules are largely identical for every bank in the world. Customer deposit and savings accounts are a bank’s major liabilities, in that they have to repay them to the customers in accordance with their account agreements. Customer loans are the bank’s main assets, in that they have an agreement with customers that the customer will pay the loan back as contracted. A bank is not allowed to just borrow from one group of customers (deposits/ liabilities) and lend to another (loans/assets).