Blind men and the elephant : demystifying the global IT by Was Rahman

By Was Rahman

This booklet explains what specialists and IT prone organisations do. It examines the industry's unusually eye-catching background, and in doing so, explains why the does issues how it does and what motivates the various gamers inside it. Drawing brilliant comparisons from way of life and different industries, this booklet makes advanced techniques obtainable to the overall reader, giving them for the 1st time an in-depth perception into the IT undefined, the way it works, the way it impacts we all, and the place it really is more likely to catapult us during this century. Written in a lucid kind through well known IT pros, this e-book is a needs to learn not just for administration and engineering scholars, IT pros, managers, and technocrats, but additionally for someone prepared to have the mysteries of the pc age unraveled.

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Getting back to the requirements that businesses have of IT Services, they span a range of business problems, in a continuum ranging from simple commodity products and associated services to high-value businessoriented help that is predicated on a promise of business impact. SIMPLE PROBLEMS, SIMPLE SOLUTIONS At the most mundane end, there are clerical, administrative and basic office-practice activities that information technology can make more effective and affordable. Examples include written or remote communication (email and instant messaging), document creation and collaboration (word processing and groupware or programs that allow people to work together collectively even when located in remote places), filing of records (networking and document management), team coordination (shared online calendars and phone directories), and basic office-administration procedures (automated expense claims, travel bookings, printing and updating of business cards and so on).

ASPECTS OF TODAY’S IT INDUSTRY 41 BRAVE NEW WORLD The difficult question is what such an innovation could or should look like and how genuinely beneficial it should be, given that it is ultimately a defence strategy to protect a very lucrative source of revenue whose demise seems inevitable. It is a very delicate situation, and one of the times when consultants can’t simply be called in to advise on the ‘right’ answer, partly because as of 2006, no one can credibly claim that they know what ‘right’ even means; but mostly because there is almost by definition no existing body of knowledge and experience to bring to solving the underlying strategic problem.

This separation of process from function is on the face of it almost a semantic distinction, but is one of the most fundamental concepts in IT Services history. It has directly led to the investment of billions of dollars by businesses over the decades under various guises. Because we are looking at this business problem with a view to solving it with information technology, the process is now represented in terms of steps that cause some change in either the materials or goods involved in the manufacturing process and therefore in the information associated with those materials or goods.

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